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Jan/Feb 2019
Volume 52 | Issue 1

AAMA Update
Education elevated; House highlights; Passing the torch; Bylaws amendments; Best in Showcase; Credential violation

Public Affairs
ISMA urges Indiana physicians to hire competent medical assistants
By Donald A. Balasa, JD, MBA

Practice Manager
Patience with patients 
A positive outlook on negative feedback
By Jason Fargo

Educators Forum
The ABCs of inclusion
Review the basics of teaching deaf and hard-of-hearing students
By John McCormack

Quick Clinic
Splitting your time
The episodic nature of bipolar disorder
By Kathryn Taylor

Spotlight
Have the write idea
Medical assistant writes educational books for her grandchildren
By Cathy Cassata